Reward points scam costs bank staff ₹1.26 lakh in Gwalior:Fraudster withdraws money from 2 credit cards; complaint filed in cyber helpline

In Gwalior, cyber fraudsters cheated a bank employee of ₹1.26 lakh in a credit card scam. Ironically, the victim herself regularly advises customers not to share OTPs, yet fell prey to a fake call posing as a credit card company. Neha Sharma, a resident of the Sirol police station area and an employee at Madhya Pradesh Gramin Bank’s Thatipur branch, received a call from an unknown number at around 10:45 am on January 12, 2026. The female caller introduced herself as a representative of a credit card company and claimed that Sharma’s reward points were about to expire and could be redeemed. Bank employee shared OTP with fraudster After agreeing to redeem the reward points, Neha Sharma received an OTP on her phone, which she shared with the caller. Soon after, the fraudsters withdrew ₹29,003 from her AU Bank credit card and ₹97,420 from her Axis Bank credit card. In total, ₹1.26 lakh was siphoned off. Fraud came to light after bank’s verification call A short while later, Neha received a call from AU Bank seeking confirmation of the transaction. She denied authorizing it, following which the bank immediately blocked her card. Subsequent checks revealed an unauthorized OTP-based transaction of ₹97,420 from her Axis Bank credit card as well. Complaint lodged on Cyber Helpline 1930 Following the incident, Neha Sharma lodged a complaint on the Cyber Helpline 1930. After an e-zero FIR was registered, the case was transferred to Sirol police station. Police are now investigating the accounts into which the fraudulent amount was transferred and are trying to trace the culprits.