Ai’s conversation leap latency down, empathy up

MakeMyTrip’s Myra, a generative AI travel assistant, exemplifies the advancements in conversational bots, offering personalized travel planning through voice interactions. Unlike rigid, script-driven systems of the past, modern AI engines powered by LLMs and SLMs understand context, handle interruptions, and respond naturally. Retail platforms like Meesho now manage thousands of daily customer queries using AI-driven voice agents.