CM launches ‘Bhaskar Samadhan’ in MP:Initiative to act as bridge between govt citizens; first-phase rolls out in Bhopal, Indore

To highlight public issues and simplify the process of their resolution, a new segment called ‘Bhaskar Samadhan’ was launched on Monday on the Dainik Bhaskar News App. The key feature of this initiative is that citizens can now directly post their problems on the app. Concerned departmental officers and employees will be able to respond and update solutions on the same platform. The entire process will be visible to the public, ensuring greater transparency and accountability. The initiative was launched by Chief Minister Dr. Mohan Yadav. In the first phase, it has been introduced in the Madhya Pradesh cities of Bhopal and Indore. Will be able to view complaints related to departments A key feature of the segment is that all relevant officials and employees have been given authority access on the Bhaskar app. Through this, they can view complaints related to their department, share updates on action taken, and indicate whether the issue has been resolved or is still under process. On the other hand, citizens who register complaints will also be able to confirm once the issue is resolved. This is described as the first such initiative in the media sector, where citizens can directly raise their voice and responsible officials can update the status with a single click. CM said – Platform will become a bridge between government and society Chief Minister Dr. Mohan Yadav praised the initiative and said that ‘Bhaskar Samadhan’ will act as an effective medium to connect government and society by addressing needs and expectations. He said that the Central Government, State Government and local bodies are directly connected with public facilities and issues. This digital platform provides citizens an easy way to communicate their concerns to the concerned departments. Citizens will be able to share their problems along with photos and details, which will not only bring issues to light but also recognise officials and employees who ensure timely resolution. He added that the government is committed to good governance, transparency and accountability, and welcomes all such innovations that help in faster resolution of public issues. See pictures of the launch of ‘Bhaskar Samadhan’… Public voice will get a big platform Kapil Bhattnagar, State Editor of Dainik Bhaskar Madhya Pradesh, said this is the country’s first digital platform where people can directly post issues related to their locality. It provides an effective medium for citizens to raise concerns and reach solutions. He said the initiative has been launched in the first phase in Bhopal and Indore municipal corporations, and after positive response, it will be expanded to other cities. Bhaskar Samadhan’s Objective: To become a bridge between the public and administration Dainik Bhaskar has consistently introduced social initiatives, and the aim of ‘Bhaskar Samadhan’ is to act as a bridge between citizens and administration. Many issues often fail to reach authorities and remain unresolved. Through this platform, citizens can post such issues directly, and officials can respond, update progress, and confirm resolution status. Know the 5 Features of ‘Bhaskar Samadhan’ 1. Post Complaints from Anywhere
Citizens of Bhopal and Indore can share posts related to their problems at any time and from any location. 2. Officials Will Get All Complaints in One Place
Officials will be able to view all problems related to their department together and can also provide information about the action taken on them. 3. Calling and Location Facility
The app has been provided with location and calling features. When needed, officials can directly contact the complainant and can also track the location. 4. Solution Status Will Be Updated
When a problem is resolved, officials or complainants can update this information on the app. 5. Users Can View Area-wise Problems
Users can filter and view all problems in their area together. Opportunity to become Star Officer and Public Star The initiative also aims to recognise positive work. Officials, employees or public representatives who resolve issues quickly and effectively will be identified as ‘Star Officers’ and ‘Public Stars’. Their work will be highlighted on the Dainik Bhaskar News App and in the newspaper to promote better communication and a culture of resolution. Your every complaint will reach the right place All complaints related to streets, water, sanitation, electricity or government offices will reach a central platform. Complaints posted on the app will first reach the Dainik Bhaskar desk, where they will be fact-checked and verified. After verification, they will be forwarded to the concerned department and officials for action. However, depending on the nature of the issue, resolution may take some time.