Flight go-arounds, returns to bay ‘entirely normal’: Air India chief

Air India’s chief, Campbell Wilson, addressed employees, assuring them that operational incidents like go-arounds are normal given the airline’s scale. He emphasized the airline’s commitment to transparency in reporting incidents to build trust, despite increased news coverage. Wilson highlighted ongoing improvements in performance, including on-time performance and baggage handling, alongside empowering frontline teams to resolve customer service shortfalls.