DGCA drafts rules to change airfare refund norms:Aviation watchdog mulls no ‘additional charges’ on flight ticket cancellation

The Directorate General of Civil Aviation (DGCA) is working on new regulations that could give air travelers more flexibility and protection when booking flights. The proposed changes aim to address common complaints about cancellation fees, refund delays, and name correction charges. 48-Hour “Look-In” Period One of the most significant proposals is a “look-in option” that would allow passengers to cancel or modify their tickets without incurring “additional charges” within 48 hours of booking. The only cost would be airfare of the revised flight. This benefit would apply when booking directly through the airline’s website. However, this “look-in” period wouldn’t be available for flights departing within five days for domestic routes or 15 days for international routes from the booking date. Refund Processes Period The DGCA also drafted rules pertaining to the refund process. The draft rules propose that airlines complete refunds within 21 working days. This change aims to address the frustration many passengers experience when waiting for their money back after canceling a flight. Name Corrections Another proposed rule would eliminate extra charges for correcting name errors on tickets. If a passenger notices a mistake within 24 hours of booking directly through the airline’s website, the airline would be required to make the correction free of charge. Medical Emergency In cases of medical emergencies, the aviation watchdog suggests that airlines offer either a full refund or a credit shell to passengers who need to cancel their bookings. Airlines Responsible for Agent Refunds The DGCA has also clarified that airlines are responsible for refunds even when tickets are purchased through travel agents or online portals, as these agents act as representatives of the airlines. Stakeholder Input The DGCA has invited comments and suggestions on these draft rules from airlines, travel companies, and the public until 30 November. These changes reflect the DGCA’s effort to improve the air travel experience for passengers and address long-standing issues related to ticket changes and refunds.