salesforce-lays-off-4,000-employees;-ceo-marc-benioff-says:-i’ve-reduced-support-staff-from-9,000-heads-to-about-5,000-because…

Salesforce CEO Marc Benioff announced a significant reduction of 4,000 customer support positions, a 45% decrease, as AI agents now handle 50% of customer interactions. This shift contrasts with Benioff’s July statements, where he downplayed AI’s potential for mass unemployment. The company is also utilizing AI to address a backlog of over 100 million uncalled sales leads.