Insourcing: ‘Mid-mkt’ centres drive GCC boom

India’s mid-market GCCs are experiencing rapid growth, driven by private equity investments and the strategic importance of these centers for mid-sized firms. These GCCs, numbering over 480 with 2.1 lakh employees, are excelling in AI/ML, cybersecurity, and data science. Hyderabad has emerged as a key talent hub, contributing significantly to the workforce expansion of these specialized service providers.