Railway ticket booking website and app down again:Thousands of passengers unable to book Tatkal tickets for the Chhath festival

On the first day of Chhath Puja on 25 October 2025, IRCTC’s website and app became inoperative. People have been facing problems booking rail tickets since 10 AM. Earlier during Diwali too, IRCTC’s website and app had faced glitches. According to outage tracking platform Down Detector, people started reporting the site and app being down. Around 10 AM, about 180 people had reported this. People also kept complaining about the website being down on social media. According to Down Detector, 45% of complaints were about the website, while 51% were about the app. However, the complaints about website and app being down have now decreased on Down Detector. IRCTC went down before Tatkal booking time The time for booking Tatkal tickets for AC class on IRCTC is 10 AM. While the time for booking Tatkal tickets for sleeper class is 11 AM. IRCTC’s ticketing platforms went down right when Tatkal booking opened. People trying to book tickets under Tatkal quota for Chhath faced difficulties. IRCTC sells approximately 12.5 lakh tickets daily. What to do when IRCTC website is down? When the IRCTC website is down, users often see a downtime message stating that e-ticketing service is not available due to maintenance, please try again later. In such cases, users can call customer care numbers 14646, 08044647999 and 08035734999, or they can also report their issues via email by messaging etickets@irctc.co.in. Online Railway Ticket Booking Process Step 1: Create an IRCTC Account (if you don’t have one already) Step 2: Login Step 3: Search for a Train Step 4: Select a Train and Start Booking Step 5: Fill in Passenger Details Step 6: Ticket Confirmation and Download